FAQ

What is the alien phone case?

Alien case is also known as the anti-gravity phone case for smartphones. They go by different names like alien case, suction phone case, no gravity case, sticky phone case. The popular name is called anti-gravity case. 

What does the alien case stick to?

The anti-gravity alien case can easily stick to glass, mirrors, cabinets, metal surfaces and other smooth flat non-porous surfaces. 

How long can the alien case stick to surfaces?

Glass/mirror is the recommended surface for anti-gravity case and can stick to it as long as you want to and as long the surroundings factors like humidity and cleanliness stay the same. 

How does the alien case attach to surfaces?

Millions of nano-sized alien craters work like a vacuum on the surface of the suction phone case. When you exert force on your zero gravity phone case, the airs inside the craters empties out creating a vacuum and all of this working together hold up the case. Your phone sticks without being sticky.

My case is not sticking as good, what can I do? 

     Over time you will notice the anti-gravity alien case may become less ’sticky’, to fix this issue we have two solutions, 1. Use a tiny amount of water to get the surface clean of any dirt or dust that may be stuck to the nano suction material. make sure the case is completely dry before reusing. Do not submerge the case in water. 2. Wipe the case off the best you can with a dry cloth or towel and place tape on the nano-suction material and peel off. This will capture and remove the dirt and dust that may be caught in the material. It is not recommended to use strong adhesive tape as this may cause some of the nano-suction material to be ripped.

Caution  

       Alien case LLC is not responsible for broken or damaged phones. Use the case and products with caution and supervision in a safe environment. You will be tempted to try the alien case limits by attaching the case on non recommended surfaces, a screen protector and supervision is recommended when using the anti-gravity alien case on any surface.

Shipping Choices

USPS First Class Mail - $5.25 3-5 Days*

USPS Priority International Mail: Arrives about 1 – 4 weeks from ship date, sometimes even longer.

Bare with us during International shipping as customs can take quite a long time to process shipments.

*could take up to two weeks depending on demand, USPS, and inventory

Forms of Payment

PayPal payments and Credit Card payments are accepted  

Returns

If you aren't satisfied with your purchase, you can return your new alien case for a full refund within 7 days of delivery. You will be responsible for shipping them back here to our office within 7 days of the delivery date. Please note before making your return that:

Please include your order # with the shipment.

We will not issue refunds for products that are shipped back after 7 days from the delivery date.

You will be refunded for the amount you paid for the product minus the original shipping fees paid. 

All International Sales are Final.

What information do we collect? 

We collect information from you when you place an order or subscribe to our newsletter. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our website privacy policy

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will send an email notifying you of any changes. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

EMAIL:

info@aliencase.com